should I submit my warranty request?
Warranty requests should be sent
in at the end of the 10th month following your closing date.
If you need a digital version of the warranty please click the link below.
do I submit a warranty request?
On page 13 of your Homeowner's
warranty book is a blank copy of the warranty request. If you don't have a copy
download a copy below:
Once you have a blank copy of the warranty request click
here to see how to fill it out:
Filled Out Warranty Request.pdf
When it is completely filled out fax it to our
office at 678.738.0533.
What is the procedure for repairs?
Once we receive the warranty
request, we will schedule an appointment with you and your project manager to go
over the items and determine which items are warranty and which items might be homeowner
maintenance. After the meeting we will schedule any sub-contractors that need
to be involved in the repair(s). If we can repair any items while we are there, we will. If
we cannot repair items while we are there, we will schedule a time in the next
week or two to repair those items we did not get to.
What if some items did not get taken care of?
If any items were overlooked, please
contact our office @ 770.499.2296 so we may research it and get those items
taken care of for you.
Can I give my warranty request directly to
the sales agent or project manager?
It is not advisable to give the warranty
request directly to the sales agent or project manager because it will not be
tracked correctly in our system. Please fax it into the