When should I submit my warranty request?

            Warranty requests should be sent in at the end of the 10th month following your closing date.

            If you need a digital version of the warranty please click the link below.

Homeowner Warranty.pdf

    How do I submit a warranty request?

            On page 13 of your Homeowner's warranty book is a blank copy of the warranty request.  If you don't have a copy download a copy below:

Blank Warranty Request.pdf

Once you have a blank copy of the warranty request click here to see how to fill it out: 

Correctly Filled Out Warranty Request.pdf

When it is completely filled out fax it to our office at 678.738.0533.

    What is the procedure for repairs?

            Once we receive the warranty request, we will schedule an appointment with you and your project manager to go over the items and determine which items are warranty and which items might be homeowner maintenance.  After the meeting we will schedule any sub-contractors that need to be involved in the repair(s).  If we can repair any items while we are there, we will.  If we cannot repair items while we are there, we will schedule a time in the next week or two to repair those items we did not get to.

    What if some items did not get taken care of?

            If any items were overlooked, please contact our office @ 770.499.2296 so we may research it and get those items taken care of for you.

    Can I give my warranty request directly to the sales agent or project manager?

            It is not advisable to give the warranty request directly to the sales agent or project manager because it will not be tracked correctly in our system.  Please fax it into the office.